Delivery & Returns

Dispatch of your order

Orders placed before 2pm Monday to Friday will typically be processed and dispatched on the same day. Orders placed after 2pm Monday to Friday will be processed and dispatched the following working Day.

You will receive an email informing you when the order is being processed and another when we have dispatched it to you. You can track your order by logging onto your account on our site and viewing your order status. 

Any orders placed after 2pm on a Friday will be shipped the following working day - usually Monday, unless a Bank Holiday then Tuesday.

Please note some personalised products (such as photo / image cufflinks) take up to 48 hours to prepare prior to dispatch. 

Delivery Charges are as follows:

Royal Mail

Standard Delivery (2 - 3 Days) - £3.95
Monday to Friday service orders placed before 2pm

Express Delivery (Next Working Day) - £8.95
Monday to Friday service orders placed before 2pm

Express Saturday Delivery - £10.95
Orders placed on Friday before 2pm



International Deliveries

We ship to all Worldwide destinations.  Once you have chosen your order please register and then choose the relevant shipping option.

Europe Delivery Charge - £14.95

USA & Rest of World Delivery Charge - £19.95

The above deliveries are based on airmail charges and take approximately 5-10 working days to arrive. 

Refunds and Returns

We do our best to ensure all of our customers enjoy a happy shopping experience with The Tie Store however occasionally you may need to return an item.

To return an item(s) firstly print our Returns Form, complete it and return it with your goods to:

Customer Returns,
The Tie Store
Viking Business Centre
5 Turnpike Close
Sweet Briar Park
Norwich, NR6 5BD

Unfortunately we do not cover returns postage cost so recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.

Personalised and engraved items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

The returned goods need to be in their original packaging with tags attached, they also need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.