Returns & Refunds
Changed your mind? You have 30 days from the day of order confirmation to return your items. Returned items must be unworn and in their original condition, with tags still attached.
Create a UK return 
- Visit our Returns Portal and enter your order number (as seen on your shipping confirmation email), and the email address, postcode or phone number used to make the purchase.
- Enter your reason for returning the item(s).
- Print the return label and affix it securely to the outside of the parcel.
- Send your parcel back using your preferred returns method
We estimate your return to be received and processed within 10 working days.
We would advise that you keep or take a picture of your return receipt. In the unlikely event that your parcel does not reach our warehouse, this will be the proof required for us investigate accordingly.
The returned goods need to be unworn, in their original packaging with tags attached. If we feel an item has been worn or shows signs of wear no refund will be processed.
Personalised items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
For any additional enquiries, or in the unlikely event you have received an incorrect/faulty item, please contact our customer service team at enquiries@thetiestore.co.uk