Returning a product
At The Tie Store, we want you to be delighted with every purchase you make. In the event that you’re not, and you wish to return a product, you have 28 days from the date you receive the order to return the goods. The item must be unused, in the original packaging and in a re-saleable condition to receive a full refund. All you need to do is send your item back to us at Returns, The Tie Store, Viking Business Center, 5 Turnpike Close, Sweet Briar Park, Norwich, NR6 5BD enclosing your original delivery slip or a note with your order number on. Unfortunately, we don't cover charges to return the product if you've changed your mind. Please ensure that you obtain proof of postage in case the package doesn't make it to us. We can't accept liability for goods that are lost or damaged when they’re returned.
Faulty, damaged or incorrect goods
As much as we dislike it, sometimes things do go wrong, and if your order is faulty, incorrect or damaged, please email us at [email protected] or phone us on 01603 733020. Our helpful Norwich customer service team will do everything to put things right for you.
Changing or cancelling orders
Due to our 24/7 super efficient and fully automated system, it’s not possible to change or cancel your order once it has been placed.
Receiving your refund
The account used for your original payment will be refunded within 10 days of us receiving the returned product (your bank may take up to 21 working days to credit your account with the refunded amount). We can’t refund an alternative card and if your original card has expired you will receive a credit note. We’re not liable and don’t take responsibility for any bank charges that you may have incurred during the refund process. If promotions were applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return. Your statutory rights are not affected.